The Reality of Reception Work

Your reception team manages approximately 47 different tasks every single day: 

Answering phones • Greeting patients • Taking payments • Managing new enquiries • Confirming appointments • Processing lab work • Discussing payment plans • Making TLC calls • Preparing Morning Huddle • Managing emails • Following up incomplete treatment • Filling schedule gaps • Chasing outstanding accounts • Processing banking • Actioning recall strategy • Managing patient complaints • And 32 more tasks...

Without proper training in the 4 core skills (Communication, Organisation, Time Management, Multitasking), even the hardest-working receptionist will struggle.

This comprehensive training gives your team the professional development they deserve.

What's Included

5.5 Hours of Recorded Lessons including written content, downloads and guides

  • Communication Excellence

    How to be clearly understood in every interaction
    Rapport-building techniques
    Telephone communication mastery
    The 4-Second Rule for reception excellence
    Effective listening skills

  • Time Management & Prioritisation

    Prioritising tasks when everything feels urgent
    Managing your workflow effectively
    Proactive vs reactive time management
    Handling constant interruptions

  • Multitasking & Workflow Systems

    Organisational systems that actually work
    Multitasking without dropping balls
    Email management strategies
    Task management and follow-through

  • Appointment Book Management

    Pre-blocking your schedule strategically
    Filling gaps in your schedule efficiently
    Reducing broken appointments
    The 9 real reasons why patients break appointments (and how to prevent them)

  • Converting New Callers

    Converting new caller enquiries into appointments
    Solving the reasons why callers don't book in
    Handling pricing objections confidently
    Phone scripts and techniques that work

  • Patient Retention & Follow-Up

    Managing patients with incomplete treatment
    Systematic follow-up strategies
    Building patient loyalty
    Creating a recall system that works

What our students say...

Brooklyn

Receptionist, Vic

"This training transformed how I approach my job"

Sasha

Receptionist, NSW

"I'd been a receptionist for 6 years and thought I knew what I was doing. But after this training, I realised how many gaps I had. I actually feel confident now."

Stephanie

Practice Owner, Perth

"My team is so much more confident"

Alex

Practice Owner, Qld

"After my two receptionists completed this training, the difference was immediate. They handle difficult calls better, the schedule runs smoother, and broken appointments have dropped significantly. Best investment I've made in my team this year."

The Investment vs. The Return

Investment: $497 + GST 

Multiple Revenue Impacts

Improved caller conversion: 45% to 70% conversion = 8-10 extra new patients/month

Impact: $4,000-5,000/month

Reduced broken appointments: Preventing just 4 broken appointments/month at $350 average

Impact: $1,400/month

Incomplete treatment follow-up: Booking just 2 incomplete treatment patients/month at $800 average

Impact: $1,600/month

Better schedule management: Filling gaps more efficiently, reducing downtime

Impact: $1,000-2,000/month

Combined monthly impact: $8,000-10,000

Annual impact: $96,000-120,000

The training pays for itself in the first week.

Plus: More confident team members, reduced stress, better patient experience, improved efficiency, and professional development your reception team will actually appreciate.

Ready to Transform Your Reception?

Instructors

Ameena Basile

Ameena is a practice management specialist in the dental industry. She has been working in dental practices for 20+ years, initially as a dental nurse and receptionist. Her enthusiasm for Practice Management was driven by observing the poor business acumen of her father who was a very successful medical GP who died at 57 years old with little to show financially after 35 odd years of running a very busy private practice.

Ameena has spent much of her career mentoring & coaching practices to reach their full business potential. She has a passion for helping dentists manage the production capacity versus the ever-increasing expenditure in a dental practice and all the things that happen in between to gain a successful outcome doing what you love with a happy, supportive, motivated team.

Julie Parker

Julie has worked in practices since the 1980s and was the first non-dentist to own a dental practice in Australia.

After successfully managing her practice for a decade, Julie became a consultant in 2014 to help other dental practices achieve their goals. Over that time, Julie has become a mentor and coach, assisting team members and practices to achieve constant and never-ending improvement.