Are you a Dental Practice Manager or aspiring to become one?

Do you want to excel in managing a dental practice, enhance your leadership skills, and drive success in your role?

Look no further – our comprehensive Dental Practice Management Course is tailored just for you.

About our course

Our Dental Practice Management Course is a comprehensive and flexible online program designed to equip you with the knowledge and skills you need to excel in your role as a Dental Practice Manager. Whether you’re new to practice management or seeking to enhance your existing skills, our course offers a tailored learning experience to meet your needs.

Why choose our course

Our course stands out for its practical approach, addressing real-world challenges faced by Dental Practice Managers. We’ve designed our curriculum based on the feedback and experiences of our past students, ensuring that it covers the topics and skills that matter most to you. Here’s what our current students had to say about their experiences:

  • “I’ve learned a lot about why systems are important and how to implement them in a way that engages my team.”
  • “Learning more and different ways to do things.”
  • “Opening my eyes to different ways to do things in the practice.”
  • “Confidence in myself as a manager, extending my knowledge and understanding on all levels of management.”
  • “I feel more confident in my leadership skills and more confident in managing tough situations.”
  • “Learning new ways to approach different situations within the work practice.”

What you will gain

Enrolling in our Dental Practice Management Course offers a wide range of benefits and opportunities for growth:

  1. Comprehensive Knowledge: Gain in-depth insights into practice management, from implementing systems to tracking KPIs and managing staff and patients effectively.
  2. Confidence Building: Develop the confidence to handle challenging situations, communicate with staff and patients, and make informed decisions.
  3. Practical Tools: Acquire a toolkit of practical strategies, resources, and documents that you can implement immediately in your practice.
  4. Flexible Learning: Our on-demand course structure allows you to learn at your own pace, fitting seamlessly into your busy schedule.
  5. Expert Guidance: Learn from experienced instructors who have a wealth of knowledge and expertise in the dental industry.
  6. Networking: Connect with fellow Dental Practice Managers, share experiences, and learn from each other’s successes and challenges.
  7. Career Advancement: Equip yourself with the skills and knowledge to advance in your career and take on new leadership roles.

Overcoming your concerns

We understand that taking on a new learning journey can come with its own set of concerns. Rest assured, our course is designed to address your needs and provide you with the support you need to succeed. Here’s how our course addresses some common concerns:

  • Time Management: Our flexible course structure allows you to learn at your own pace, accommodating your busy schedule.
  • Practicality: You’ll gain practical tools and strategies that are directly applicable to your role as a Dental Practice Manager.
  • Support: Our instructors, Julie and Ameena, are approachable and dedicated to helping you succeed. You’ll have access to a supportive community of fellow learners.
  • Relevance: Our course is tailored to the dental industry, providing you with insights and knowledge specific to your field.
  • Confidence Building: You’ll develop the confidence to handle various challenges and situations that arise in practice management.


  • MODULE 1
    Foundational Concepts

    Purpose, Vision, Values and Culture. How these foundational concepts apply to dental practices and understanding their significance.

  • MODULE 2
    Practice Goals Achievement

    Focus on strategies, tasks delegation, key performance indicators, tracking progress, goals achievement planning and getting the dental team on board with goal achievement.

  • MODULE 3

    Learn about the importance of standard operating procedures, designing effective systems, creating a practice manual and strategies for getting the dental team to consistently implement these systems for efficient practice management.

  • MODULE 4
    Reception Operations

    We cover communication, time management, multitasking, organisation, broken appointment management, converting new callers, handling incomplete treatment patients, appointment book management and recall strategy. Our course equips students with practical knowledge and effective strategies for dental practice success.

  • MODULE 5
    Patient Management

    We explore patient engagement and effective marketing for attracting great patients, maintaining strong patient relationships, managing challenging interactions and re-engaging inactive patients. Our course enhances student knowledge and skills to boost patient satisfaction and loyalty to dental practices.

  • MODULE 6
    Financial Management

    We cover financial essentials: analysing balance sheets, profit and loss reports, cash flow management, reconciliations, petty cash handling, establishing practice fees and discount considerations. Our course provides a comprehensive understanding of financial management in dental practices.

  • MODULE 7

    We cover critical compliance aspects in dental practices: infection control for safety, clinical standards for quality care, employment laws and regulations, business compliance requirements and security measures for data protection.

  • MODULE 8
    Team Management

    We focus on team management in dental practices: selecting and developing talent, fostering a positive team culture, managing conflicts, enhancing employee performance and conducting staff reviews. Gain insights into effective practices for creating a high-performing dental team.

  • MODULE 9
    Human Resources

    Students learn essential human resources concepts in dental practices: hiring qualified candidates, smooth onboarding strategies and understanding the termination process. Gain insights into best practices for productive and compliant workforce management.

  • MODULE 10

    Explore leadership in dental practices: styles and impact, core values, fostering success, resilience and strategic decision-making. Gain insights into leadership principles and skills for effective dental practice management.

What our students say...

Dr Trevor Baret

Dentist, Practice Owner

"This program has been excellent and inspiring. The presenters are knowledgeable and friendly - giving lots of tips in addition to the course information. The member's website is easy to use and full of extra information. It allows you to review the live sessions and access all assignments and course information. I highly recommend this course to Practice Managers, Practice Owners and those who aspire to be PMs or Owners."


Practice Manager

"Thoroughly enjoying the course. Very flexible. Offers various live sessions or pre-recordings of lessons, to catch up in my own time. The course incorporates 'sprints' into the live sessions. These are short blocks/time periods where you work individually (offline) and focus on a task to complete. Whether that be course work or a personal task. Fabulous idea! I find it easier to focus, feel more productive and once again flexible options! Modules within the course are informative, relatable and easy to learn. The presenters (Julie and Ameena) are friendly and always there for additional support. Having other students involved within the live sessions also enables me to gain further insight into how other practices are run or more importantly additional helpful handy tips!"

Toni Elliot

Practice Manager

"Really enjoying the program so far, the content is very informative. Julie and Ameena are so down to earth and really know their stuff! There are also so many great suggestions and tips that are very helpful. This course will hopefully set me up with all of the knowledge I need to be a great Practice Manager. I have thoroughly enjoyed the course and learnt so much, thank you!"

Ainsley Bennell

Practice Manager

"The Dental Business Mastery Dental Practice Management program has been an excellent opportunity to formalize my on the job experience as a Practice Manager. Julie and Ameena's years of on the ground expertise, both in the clinical setting, and as educators, makes the learning process relevant and easy to follow. The topics have been developed to take the participant on a journey through the role of Practice Manager in a highly functioning dental practice, and I couldn't recommend this course more highly. The interactive nature of the sessions between both the hosts and participants, also allows for further learning opportunities that are incredibly worthwhile and beneficial."

Michelle Lewis-Bant

Practice Manager

"I wanted to learn more about the business side of practice management and why it's important to have budgets and KPI benchmarks. The portal and structure was very easy to navigate. I thoroughly enjoyed being able to watch the videos while doing the course work on each subject. Support was always available to assist with any questions I had during the course. I loved the flexibility of being able to do the course from anywhere but also having the option to opt into the group discussions. The support offered was wonderful. I would 100% recommend anyone who is new to the practice management role, or looking at upskilling in their current practice management role to enroll in this course."

Program Details

  • Who is it for?

    The program is designed for any team member or practice owner who is involved in the management of a dental practice.

    Aspiring receptionists, current Practice Managers and dental practice owners will all gain enormous value from this program.

  • Delivery

    Participation in the program is online.

    Students can join fellow students at the weekly Live Sessions, facilitated by Julie and Ameena and be stepped through the program week by week.

    Alternatively, progress at your own pace without attending the Live Sessions, using the course content alone.

    All content is housed in your own dashboard and you can move back over lessons at any time.

  • Length

    The Live Session Program is a 12-month process.

    However, students can elect to take a shorter or longer period of time to complete when they choose to progress at their own pace.

  • Price

    The cost of the Program is $2,189 including GST. Students are welcome to pay for the program in 12 x monthly installments of $183 including GST. Additional team members from the same practice location can enrol for no additional charge.

  • Support

    Ameena and Julie are available for phone calls and emails with students for the duration of the Program.

    Students can book online Lesson Sessions when they need personalised assistance.

    All students can also ask for support and gain feedback from each other through our group communication tool.

  • Recognition

    Completion of the Program will result in the awarding of the Dental Business Mastery Dental Practice Management Program Successful Completion Certificate.


  • Is enrolment per student or per practice?

    Each student is required to enroll individually, but once enrolled, additional team members can also be enrolled at no extra cost.

  • Are the Live Online Sessions the same time every week?

    Students have the flexibility to select one of two weekly sessions based on their preference. The available choices, in Melbourne time, are Mondays from 9am to 11am and Thursdays from 7pm to 9pm. It's important to note that the same lesson will be delivered during both live sessions in any given week.

  • What if I miss a Live Session?

    All Live Sessions are recorded and made available on your student dashboard for convenient access at any time.

  • What are the due dates on completing the work?

    There are no specific deadlines or due dates imposed. You have the flexibility to progress through your lessons and assignments at your own pace. Students can access the curriculum and Live Sessions for as long as they require, allowing ample time to complete the course materials.

  • Do students need to attend the Live Online Sessions?

    While attending the Live Online Sessions offers numerous advantages, we understand that it may pose challenges for certain students. Therefore, all Live Sessions are recorded and provided to all students for convenient access at any time.

  • Is the content going to be over my head?

    Our curriculum is thoughtfully crafted to make a meaningful impact while remaining easily comprehensible and simple to incorporate into your daily routine. There's no need for concern, as your instructors will provide clear guidance, leading you through each step of the process.

  • How much time does it take to complete the course?

    For students who actively engage in the weekly Live Sessions and complete the assignments to earn their Successful Completion Certificate, a time commitment of 2 hours per week is recommended. However, for students who prefer self-paced learning and progress through the curriculum on-demand, the amount of time dedicated to the course is entirely at their discretion. There are no time restrictions for course completion and students can remain enrolled for as long as they require. It's important to note that the insights, strategies and resources acquired during the course actually enhance your time management skills, significantly improving your efficiency and productivity. As a result, the time invested in the course is effectively returned to you through increased productivity, allowing you to accomplish more within the available time.

The Instructors

Ameena Basile

Ameena is a practice management specialist in the dental industry. She has been working in dental practices for 20+ years, initially as a dental nurse and receptionist. Her enthusiasm for Practice Management was driven by observing the poor business acumen of her father who was a very successful medical GP who died at 57 years old with little to show financially after 35 odd years of running a very busy private practice.

Ameena has spent much of her career mentoring & coaching practices to reach their full business potential. She has a passion for helping dentists manage the production capacity versus the ever-increasing expenditure in a dental practice and all the things that happen in between to gain a successful outcome doing what you love with a happy, supportive, motivated team.

Ameena's consulting website is:

Julie Parker

Julie has worked in practices since the 1980s and was the first non-dentist to own a dental practice in Australia.

After successfully managing her practice for a decade, Julie became a consultant in 2014 to help other dental practices achieve their goals. Over that time, Julie has become a mentor and coach, assisting team members and practices to achieve constant and neverending improvement.

Julie's consulting website is:

Your path to success starts here

Are you ready to take your career in dental practice management to the next level? Enroll in our Dental Practice Management Course today and unlock a world of knowledge, skills and opportunities for growth. Join a community of dedicated professionals who are committed to excelling in their roles and driving success in the dental industry.

Get started by choosing your ideal plan

We have taken great care to ensure that price is not an obstacle. Whether it’s the dental practice covering the course cost or the employee-Practice Manager themselves, this course is accessible to everyone.

Gain insight into the learning experience by watching testimonials from some of our students.

Ainsley's experience

Katherine's experience

Rapunzel's experience